Customer Support That Sounds Local—Even When It’s Global.
Deliver 5-star customer experiences with a professionally trained offshore support team that works your hours, knows your products, and speaks your brand voice.
Turn Customer Service into a Competitive Advantage
At One Workforce Global, we help companies scale their customer support operations with high-performing, offshore teams. Whether you’re managing thousands of daily tickets or just need one reliable rep, we build and support your remote team so you can deliver fast, friendly, and consistent service—24/7.
Customer Support Services We Offer
Phone Support (Inbound/Outbound)
Friendly, accent-neutral agents trained to resolve Tier 1 and Tier 2 inquiries.
Live Chat & Email Support
Real-time engagement and timely email responses—branded to your tone.
Ticketing & Helpdesk Support
Zendesk, Freshdesk, Gorgias, HubSpot, Intercom, and custom CRM platforms.
E-commerce & Order Management Support
Refunds, returns, tracking, and product Q&A for Shopify, Amazon, WooCommerce, etc.
Technical & Product Support (L1/L2)
Troubleshooting, onboarding, and customer education—especially in SaaS, IoT, and subscription-based models.
Customer Experience Documentation
SOPs, knowledge base updates, feedback tracking, and escalation logs.